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Frequently Asked Questions
This section contains answers to some of the most common questions you may have about CNS or patient management software in general. Please feel free to call us if you cannot find an answer to your question here.

Is CNS easy to use and learn?
CNS was designed with ease of use in mind. We understand that writing patient notes is the last thing you want to spend time doing? We also understand that complete and detailed records are what you need in order to receive fair payment from 3rd party payers. With CNS you will have more thorough records in less time and YES, YES, YES it is very easy to use and learn.
What do I need to get started?
All you need is a personal computer and the CNS software. Some vendors advertise a low price only to bombard you with expensive "options" that really are not optional. With CNS you will receive everything you need with our advertised price.
What about those hand held computers?
CNS does not run on hand held computers but it will run very nicely on the new tablet PCs. CNS is designed with one goal in mind, to save you time!! It accomplishes this with it's graphical user interface that the hand helds cannot produce.
Is CNS a 16 bit or 32 bit program?
CNS is written utilizing 32 bit addressing. This is important for speed. Think of it as bigger chunks of information moving through your computer.
How easy is it to enter a patient into CNS?
Entering a patient into CNS is very easy. Simply click on the new patient button and you will be prompted for the needed data. All that is needed is the patient's name, id, and gender. If you wish you can enter many optional fields including address, phone, and insurance data as well. Auto capitalization speeds up the process for you.
How do I do a Backup of CNS ?
The backup utility that comes with CNS is good for daily backups and creates a copy of your database on your hard drive. The best way to make a weekly back up of CNS is to simply copy the file called “cns.gdb”. We recommend placing the file on a CD-ROM and keeping it “off site”. Note- CD-ROM files are usually “read-only” by default. Before you can use this file in your database you will need to remove the read-only setting. This is explained further in “database errors”. Make sure you are not running CNS when you copy the database file.
Can I move the database files back and forth to several computers ?
Copying the database file for backups is a great idea. Moving it frequently can lead to data corruption that may be difficult to repair. If you need to have access to CNS from several different locations, a multi-user system is available. Also you can install CNS on a laptop for portability.
How do I change the note so that it has my office information on it ?
Changing the “master note template” is simple. Go to the menu at the top of the screen. Data….note….master note. You will see the template that your notes are created on. Change it in any way you like by highlighting and deleting text, adding text, or changing fonts. You can also include patient variables that are available by clicking the “variables” icon in the lower right. These variables include patient name, address, etc. Changing this templates only affects notes written from that point, not notes written prior to the change.
How do I change the default adjusting techniques ?
CNS can be set up to automatically assign a technique for a certain segment. This can save a lot of time when doing a note. By default this feature is turned on. You can change the default technique, add new ones, or turn the feature off. At the top menu, go to Utilities… …Application Setup…Tab 3. On the right side of this tab are the techniques that are assigned to each segment and each motion unit. The “Adj. Tech” button brings up the list of techniques. This list can be modified. that can be If you click on Gonstead, and then click on one or more of the segments in the list, that technique will be assigned to that segment. Now when the “auto adjust by default” box at the bottom is checked, the software will assume that you are using Gonstead if that segment is selected and will write text accordingly. If the “auto adjust by default” box is not checked. You can still activate the default techniques by clicking “auto adjust” on the treatment screen. You can also apply something other than the default technique on the treatment screen.
How do I customize CNS screens and lists?
CNS can be customized in a number of ways. You can select the Utilities...Application Setup to setup how certain screens are displayed and with what defaults. Selecting Utilities...Spell Check Setup will allow you to personalize your spell checker display, usage, and dictionaries. To add or remove text from any of the lists on any of the screens simply select the Data menu item and find the list you wish to work with. Now you can Add or Remove items to and from the list. On lists that contain partial sentences make sure the items you add make sense with the rest of the items. For instance if you are adding to the Progress list and it already contains “appropriate for this problem” and “slow but progressive” don’t add an item like “expecting good progress”. Thinks of it like this “Progress is “ and fill in the blank. If you fail to do this then your sentences that are generated may not be grammatically correct
What are the most Common Network Problems
The most common network problem that we see is an incorrectly set up or changed TCP/IP address setting. This will result in one of more of your clients not being able to connect to your servers database. Another common install problem is failure to activate each computer with the activation disk after install. This results in a note that you have exceeded the limits of the demo.
I am getting an error that says “unknown database”.
In order to get an “Unknown Database” error, you have to be disconnected from your database. There are a few common causes of this problem. CNS uses two pieces of software: the CNS program itself, and a database program called Interbase. Interbase is always running and if it is shut down, you get the unknown user name error. During CNS install, this is set up to happen at boot up. If it doesn’t, someone may have removed it from the start folder. Computer tech people sometimes to this, not knowing that CNS uses this program. A second common cause of this problem is a read-only database file. This happens if you put your database file on a CD-ROM to move it to another computer. CD_ROM drive usually create a read-only file by default. Then when you go to use the database, you do not get access to it. To fix this, fine the file “cns.gdb” in the CNS directory. Right click the file, choose properties, on the first screen that you see, look at the read only box, if it is checked, remove the check. Now you should be ready to go.
1-800-505-0925 Beyond SoftwareP.O. Box 424Clear Lake, IA 50428 www.cnsnotes.com